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Questions about the Talea app, your receipts, or your subscription? Email us and a real person will reply — we aim to respond within one working day.
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Help with the app, a receipt, your account or your subscription.
info@trytalea.com →Frequently asked questions
How do I save a receipt?
If the shop has a Talea box, tap your phone on it and the receipt is sent straight to your account. You can also scan any paper receipt from inside the app to add it to your history.
Do I need the app to see a receipt I tapped?
Tapping a Talea box opens the receipt on your phone. If you have the app installed it opens there so you can save it; if not, you’ll see the receipt in your browser and can install the app to keep it.
Is Talea free?
Yes. The core app is free to use. We also offer optional Premium and Trader subscriptions with extra features, available monthly or annually as an in-app purchase.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Manage or cancel them any time in iOS Settings by tapping your name, then Subscriptions. Cancel at least 24 hours before the period ends to avoid renewal.
How do I delete my account and data?
Open the app and go to Profile › Delete account. This permanently removes your account and all associated data. You can also email us and we’ll do it for you — see how to delete your account for full details.
Does the app track me or show personalised ads?
No. The free app shows non-personalised ads only — they are not based on your identity or receipts, and Talea does not use your advertising identifier or track you across apps. Subscribing to Premium or Trader removes ads entirely.